ActCAD Order execution and delivery will be immediate after payment success. Please read below points:
ActCAD has a dedicated Technical Support team who is responsible to handle any technical queries and address the problems in a quick time frame. We have FAQs page, Forum with several questions already answered, Support Tickets answered previously, many Videos available on actcad.com and our online video channel.
Apart from these, you can send an email with problem description to "firstname.lastname@example.org" and you will get prompt reply with a solution or work around. In some critical cases we also provide support over online Screen sharing and resolve the issues. Any bugs noticed will be resolved in reasonable time frame.
No need to buy any Support Packs, ActCAD provide free email technical support as long as we maintain the product versions.